INTRACLASS N#21

TOPIC:  Strategies E-Business

OBJECTIVE: The client and the Ebusiness

Concept of strategies

It is a process of analysis in a competitive environment where there are threats and opportunities that can be resources or internal capabilities and once put into practice is a sustainable competitive advantage that generates extraordinary returns.

Objectives to propose a strategy

Financial

Customers

Internal processes

Increase

The client and the Ebusiness

The eight principles of e-business

-know the customer

-multichannel interaction with the customer

-customize the customer experience

-optimize the value of each client

-focus on 100% of costumer satisfaccion 

-global e-business architecture, focused on the customer

-extend the ecosystem

-Organizational culture on the excellence of e-business

Delivery logistics

cellar

home delivery

inventory system

Result

learn about how create a business different from others and that is succesfull.